Customer Service
The success of your incentive program is influenced by the quality of services provided to program participants. From inception, Incentium has made world class customer service a top priority to ensure every incentive recipient has a great experience.
- Need help redeeming your VIPGift PASSs?
- Want to learn more about the Incentium Prepaid Cards?
- Have questions about your account?
To help you achieve the best results from your program, Incentium offers a wide range of support methods all delivered through our team of on-shore, in-house customer service experts.
Our fully staffed Call Center will handle all your participant enquiries and reward redemptions made via online, online chat, phone, fax, or e-mail.
| Online (available 24/7/365) |
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VIPGift PASS® |
www.vipgift.com/customerservice |
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Incentium Points |
Please visit your program website to redeem your points. |
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VIPGift Visa® |
Please see the back of your card for your Customer Service website |
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VIPGift Visa virtual account |
www.vipgiftprepaid.com |
Online Chat (available Monday through Friday 9 AM – 5 PM Eastern) |
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On any Incentium site please select the “Live Help” icon from any My Account or Checkout page. |
Phone (Interactive Voice Recording (IVR) available 24/7/365 and a live operator available Monday through Friday 9 AM – 5 PM EST) |
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Visa® Products |
Please see the back of your card |
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VIPGift PASS® |
800-VIPGift (800-847-4438) |
Fax (available 24/7/365) |
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VIPGift PASS® |
888-521-4438 |
Email (available 24/7/365) |
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All Products |
webcomments@incentium.com |